Refund policy
Refund & Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at support@deyfy.store. We will provide you with return instructions and the return address after your request is approved.
If your return is approved, we will send you a return shipping label and instructions. Items sent back without prior approval will not be accepted.
Damages and issues Please inspect your order immediately upon receipt. If the item is defective, damaged, or you received the wrong item, contact us right away at support@deyfy.store so we can resolve the issue quickly.
Exceptions / Non-returnable items We do not accept returns on sale items, gift cards, or items that have been used or show clear signs of wear. Opened or used personal hygiene products are also non-returnable.
Exchanges The fastest way to get the item you want is to return the unwanted item (once approved) and place a new order.
European Union 14-day cooling-off period If you are shipping to the European Union, you have the right to cancel your order within 14 days for any reason. The item must still be unused and in its original condition.
Refunds Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or card issuer to post the refund.
If more than 15 business days have passed since approval, please contact us at support@deyfy.store.